Return Policy
At Aquaglide, we pride ourselves on first class customer service and brand integrity. We want you to love your Aquaglide inflatable as much as we do. If you’re not satisfied with your purchase, we offer returns on sales from costco.aquaglide.com within the first 30 days from delivery.
Returns on Lakefront/Residential Inflatables
- Returns can be initiated by contacting us at (855) 502 - 2782 (OPTION 1), 9am - 6pm PT, or contact us by email at support@aquaglide.com.
Warranty Information
We strive to manufacture our products to the highest quality standards and we proudly stand behind them. Despite our best efforts, occasionally a product may exhibit a manufacturing defect.If you believe your product has a manufacturing defect, please submit a warranty claim and await response before making any repairs. Once a warranty claim is submitted our staff will review your submission and deliver a prompt resolution. It is always our primary intention to treat each customer fairly.
Please read the complete warranty terms below before submitting a claim.
Warranty Information by Product
Lakefront/residential products are those that are specifically intended, designed, and sold for residential purposes including residential bouncers, trampolines and mini-aquapark feature items. These products are made using commercial-grade materials and construction technologies, but are intended for long-term, non-commercial or light commercial use such as residential waterfront.
Warranty Coverage - Lakefront / Residential Products
Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.
Warranty Terms
The warranty term for lakefront products is (3) three years from date of purchase when used for residential purposes.
Lakefront products under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide. Lakefront products in use for more than (2) years but less than (3) years may also be pro-rated based on condition and use for credit at the sole discretion of Aquaglide.
For consumers covered by specific protection laws and/ or regulations in country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.
What is NOT Covered Under Warranty
Warranty Claim Requirements
Warranty Claim Submission
Returns can be initiated by contacting us at (855) 502 - 2782 (OPTION 1), 9am - 6pm PT, or contact us by email at support@aquaglide.com.
Warranty Coverage - Lakefront / Residential Products
Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.
Warranty Terms
The warranty term for lakefront products is (3) three years from date of purchase when used for residential purposes.
Lakefront products under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide. Lakefront products in use for more than (2) years but less than (3) years may also be pro-rated based on condition and use for credit at the sole discretion of Aquaglide.
For consumers covered by specific protection laws and/ or regulations in country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.
What is NOT Covered Under Warranty
- Normal wear and tear
- Freight damage (freight claim must be filed to cover shipping damage)
- Damage while in storage (freeze or other damage)
- Repairable cuts, punctures, or tears due to external forces
- Damage caused by sharp object when opening boxed product
- Damage caused by dragging product
- Damage caused by exceeding the maximum weight and/ or user capacity
- UV Damage without proper treatment (material breakdown, fading)
- Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
- Vandalism or intended damage
- Product failure due to force majeure, acts of God, or inclement weather
- Improper maintenance and/or cleaning
- Damage caused by animals or plants including marine growth
- Damage caused by chemicals or poor water quality
Warranty Claim Requirements
- Dated proof of purchase or original invoice, for original owner.
- High resolution photo or video showing serial number (where relevant).
- High resolution photo or video showing entire product.
- High resolution photos or video of defective portion of product. If leaking, show leak with and without soapy water.
Warranty Claim Submission
Returns can be initiated by contacting us at (855) 502 - 2782 (OPTION 1), 9am - 6pm PT, or contact us by email at support@aquaglide.com.
Once a claim is submitted our team will make every effort to address it promptly.
Accessories / Pumps
AG accessories and pumps are each optimized for an intended purpose. Any accessory/ pump not able to fulfill its intended purpose due to a manufacturing defect will be considered under this warranty policy.
Warranty Coverage - Accessories / Pumps
Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.
Warranty Terms
All accessories and pumps manufactured by Aquaglide are covered for (90) ninety days from date of purchase.
Accessories/ Pumps under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide.
For consumers covered by specific protection laws and/ or regulations in country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.
What is NOT Covered Under Warranty
Warranty Claim Requirements
Warranty Claim Submission
Returns can be initiated by contacting us at (855) 502 - 2782 (OPTION 1), 9am - 6pm PT, or contact us by email at support@aquaglide.com.
AG accessories and pumps are each optimized for an intended purpose. Any accessory/ pump not able to fulfill its intended purpose due to a manufacturing defect will be considered under this warranty policy.
Warranty Coverage - Accessories / Pumps
Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.
Warranty Terms
All accessories and pumps manufactured by Aquaglide are covered for (90) ninety days from date of purchase.
Accessories/ Pumps under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide.
For consumers covered by specific protection laws and/ or regulations in country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.
What is NOT Covered Under Warranty
- Normal wear and tear
- Freight damage (freight claim must be filed to cover shipping damage)
- Damage while in storage (freeze or other damage)
- Repairable cuts, punctures, or tears due to external forces
- Damage caused by sharp object when opening boxed product
- Damage to internal workings from sand or debris
- Damage caused by dragging product
- Damage caused by exceeding the maximum weight and/ or user capacity
- UV Damage without proper treatment (material breakdown, fading)
- Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
- Vandalism or intended damage
- Product failure due to force majeure, acts of God, or inclement weather
- Improper maintenance and/or cleaning
- Damage caused by animals or plants including marine growth
- Damage caused by chemicals or poor water quality
Warranty Claim Requirements
- Dated proof of purchase or original invoice, for original owner.
- High resolution photo or video showing serial number (where relevant).
- High resolution photo or video showing entire product.
- High resolution photos or video of defective portion of product. If leaking, show leak with and without soapy water.
Warranty Claim Submission
Returns can be initiated by contacting us at (855) 502 - 2782 (OPTION 1), 9am - 6pm PT, or contact us by email at support@aquaglide.com.
Once a claim is submitted our team will make every effort to address it promptly.
Frequently Asked Warranty Questions
Yes. The warranty coverage is only applicable to the original owner/purchaser. Warranties are non- transferrable.
We recommend using a soapy water solution and spraying down the product. Another method is to submerge the item underwater and look for bubbles at the leak site.
In most cases, the warranty is voided if any unauthorized repair, change, or modification has been made to any part of the product. Authorized repairs are issued in writing, directly from Aquaglide.
The warranty only applies to the original item purchase date. The warranty is not extended if a replacement item is issued.